At Adrenaline Badge, customer satisfaction is our priority. This policy outlines the terms for cancellations, returns, and refunds.

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1. Order Cancellation

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1.1. Customer-Initiated Cancellations

• Orders can be canceled within 2 hours of placement.

• To cancel your order, email info@adrenalinebadge.com with your order ID and reason for cancellation.

• Once an order is processed or shipped, cancellations will no longer be accepted.

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1.2. Adrenaline Badge-Initiated Cancellations

• We reserve the right to cancel an order due to:

  • Incorrect or incomplete information provided.

  • Issues with payment authorization.

  • Unavailability of stock.

• In such cases, customers will be notified, and a full refund will be issued promptly.

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2. Refund Policy

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2.1. Eligibility for Refunds

Refunds are offered under the following conditions:

• If the product is defective, damaged during transit, or incorrect.

• If the order is canceled within the allowed timeframe (see Section 1.1).

• If Adrenaline Badge is unable to fulfill the order due to unforeseen circumstances.

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2.2. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

• Incorrect or outdated information provided by the customer for sticker customization.

• Customer change of mind after the order is processed.

• Product misuse or damages caused after delivery.

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2.3. Refund Process

• To request a refund, email info@adrenalinebadge.com with your order ID and a detailed description of the issue.

• If applicable, include photos or videos as proof of damage or defects.

• Refunds will be processed within 7-10 business days to the original payment method once the claim is verified.

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3. Returns and Exchanges

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3.1. Return Eligibility

• Returns are accepted only for defective, damaged, or incorrect items.

• Items must be unused, in their original condition, and accompanied by proof of purchase.

• Return requests must be initiated within 7 days of receiving the product.

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3.2. Exchange Policy

• Exchanges are available for defective or incorrect items only.

• To request an exchange, email info@adrenalinebadge.com with the order ID and details.

• Replacement items will be shipped after the original product is returned and inspected.

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3.3. Return Shipping Costs

• The customer is responsible for return shipping costs unless the issue is due to an error by Adrenaline Badge.

• We recommend using a trackable shipping method for returns.

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4. How to Initiate a Return or Refund

1. Contact us at info@adrenalinebadge.com with your order ID and issue details.

2. Attach any supporting evidence, such as photos or videos.

3. Await confirmation and instructions from our team.

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5. Important Notes

• Refunds and exchanges are processed only after the returned item is received and inspected by our team.

• Adrenaline Badge is not responsible for returns lost in transit. Ensure proper packaging and tracking for returns.

For any questions or assistance, please contact us at info@adrenalinebadge.com.